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Privacy Policy

Effective: December 3, 2025

This Privacy Policy explains how Scout & Aerial, L.L.C. (“Scout & Aerial,” “we,” “us”) collects, uses, and shares information in connection with our website and services. It should be read together with our Terms of Service and our Policies & FAQs.

Information we collect

Information you provide

  • Contact details (such as name, email, phone), company/brokerage, and job addresses.
  • Order details, messages, access notes, and service preferences.
  • Payment details are handled by payment processors (for example, Stripe). We do not store full card or bank-account numbers on our servers, though processors may provide limited details such as the last four digits or transaction IDs for receipts and records.

Information collected automatically

  • Basic analytics, cookie, and device data (for example, IP address, browser type, pages viewed, and time spent on the site).
  • Approximate geolocation from map tools when you search or confirm addresses (for example, via Google Maps).

How we use information

  • Provide, schedule, and deliver our services, media, measurements, and documentation.
  • Send invoices, estimates, confirmations, appointment reminders, and service updates.
  • Maintain business and accounting records, including for taxes and compliance.
  • Improve our website, tools, and service quality.
  • Detect, investigate, and help prevent fraud, abuse, or security incidents.
  • Comply with legal obligations and enforce our Terms of Service and policies.
  • Send marketing communications where permitted (you can unsubscribe at any time).

Where data-protection law requires a legal basis (for example, in the EU/UK), we rely on:

  • Contract — to provide services and fulfill our agreement with you.
  • Consent — for certain marketing, cookies, or optional features.
  • Legitimate interests — such as improving services, maintaining records, and protecting security, provided those interests are not overridden by your rights.
  • Legal obligations — where we must keep or disclose information under applicable law.

Sharing with service providers

We share information with vendors and service providers who help operate our business. Examples include:

  • HubSpot (CRM, email, forms, cookie banner)
  • Stripe (payments, invoices)
  • Relay (business banking)
  • Google Maps (autocomplete, distance calculations)
  • YouTube/Vimeo (video hosting, if used)
  • Social media pixels and analytics tools, if enabled on our site
  • Professional advisors (for example, legal or accounting) where reasonably necessary
We do not sell personal information.

Retention

We keep records for as long as needed to provide services, maintain reasonable business and accounting records, resolve disputes, and meet legal obligations. When information is no longer needed, we delete it or anonymize it where feasible.

Security

We use reasonable technical and organizational measures appropriate to our size and services to help protect information. However, no system or method of transmission is 100% secure, and we cannot guarantee absolute security.

Your choices

  • Use the unsubscribe links included in marketing emails to opt out of those messages.
  • Request access, updates, or deletion of certain information by emailing jonathan@ScoutAndAerial.com. We may retain information where required by law or for legitimate business purposes (for example, invoices or tax records).
  • Manage cookies via our cookie banner (where shown) or in your browser or device settings.

Cookies

We use cookies and similar technologies for site functionality, analytics, and forms. Some cookies are strictly necessary to operate the site; others are optional and may be controlled through your settings. Open cookie settings.

If you are accessing the site from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective” date at the top of the page. Material changes may be highlighted on this page or elsewhere on the site.

Contact

Email: jonathan@ScoutAndAerial.com • Phone: (336) 446-9269
Address: Whitsett, NC 27377

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© Scout & Aerial, L.L.C.