FAQs & Policies

Is this a home inspection?

No. These are “Discovery Services.” Observational listing documentation; we don’t test or certify systems. Not a home inspection, appraisal, or land survey. Site/land figures are approximations and not for permitting. Clients/agents should verify. No legal or tax advice provided; I am not an attorney and may not give legal advice.

The intent of Discovery Services is to give a listing agent documented material facts—things they should know or reasonably should have known.

Is Jonathan a Real Estate Agent?

Yes.

I am a licensed North Carolina Real Estate Broker (Lic. #341811), not affiliated with any firm. Scout & Aerial is not a brokerage; no brokerage services are offered.

Is this a survey or map with accuracy claims?

No. We don’t establish boundaries or provide survey-grade mapping. Any boundary illustrations are approximate and for marketing/informational use only.

Turnaround time?

Typical 24–72 hours.

Payment & Terms?

Listing Services:
Deposit (if needed) due at booking to reserve a time slot.
Travel Fees $50 or greater are due upfront as a Deposit

Travel is billed under the standard travel policy

Tech Services:
Remaining balance due upon activation or completion of the agreed services.
Travel is billed under the standard travel policy.

Late Fees & Payment Policy
Invoices are issued with Net 10 terms (payment due ten (10) calendar days after the invoice date), unless otherwise agreed in writing. A $25 administrative late fee is assessed on day eleven (11) for any unpaid balance. A finance charge of 0.67% per month (8% APR equivalent) may be applied to past-due balances, as permitted by North Carolina law or the maximum allowed by law, whichever is less. Returned payments (including NSF or failed ACH transfers) incur a $35 processing fee per item (G.S. 25-3-506).

Scout & Aerial may suspend services and withhold deliverables on past-due accounts. If collection efforts become necessary, the client is responsible for allowable collection costs and attorney’s fees as permitted by North Carolina law, including G.S. 6-21.2 or G.S. 6-21.6 where applicable. Post-judgment interest accrues at the contract rate or, if none is specified, at the legal rate (G.S. 24-5).

Does Jonathan still help with Tech Consulting?

Yes — $200 for 90 nonconsecutive minutes, $150/hr. + Travel Fees.

Initial Consult Required (See Payments & Terms for details)
-Phone or Video Call

I do not maintain contact databases, nor am I an “Admin for Hire.”

I will import/export contacts, optimize settings, setup drip campaigns, and provide training/support among many other services.

See Pricing & Services for details, and the below policy for Ongoing Tech Support

Travel Policy

Scout & Aerial is based in Whitsett, NC 27377. Each appointment includes the first 30 round-trip miles at no charge; additional distance is billed at $0.70 per mile (round trip).

Refund & Quality Policy

Work is observational documentation for marketing (not an inspection, appraisal, or survey). If we materially mis-measure or make an error, we’ll re-measure/re-shoot/revise promptly. If we cannot cure within a reasonable time, we may issue a partial or full refund of the affected line items.

Refunds:

If you cancel or reschedule with less than 24 hours’ notice

For jobs where the deposit is the Full Travel Fee
- your deposit will be refunded minus the miles actually driven round trip.

We will never charge more in late-cancellation fees and mileage than the amount of your deposit, and we do not issue a separate invoice solely for cancellation fees.

Non-refundable once incurred: Rush fees after scheduling, third-party costs (permits/records), travel already completed, and processor fees that are non-returnable.

You may reschedule once at no charge with more than 24 hours’ notice; your deposit moves with you to the new date. For reschedules with less than 24 hours’ notice, the late-cancellation terms above apply.

At our discretion, any remaining portion of your deposit after fees may be applied as a credit toward a new appointment scheduled within 30 days.

Weather & airspace:

We don’t fly when unsafe/unauthorized; aerial portions will be rescheduled at no cost, or split from ground work.

License & refunds:

Upon full payment you get a limited license to use deliverables for marketing the specific property. If a refund is issued, the license for that item is revoked; you must cease use and remove files. Continued use after a refund constitutes acceptance of our full published rate for that work and may be invoiced accordingly. We can re-license on request.

Licensing/Use: Media may be used to market the subject property while listed; reuse elsewhere requires permission.

Scout & Aerial Ongoing Tech Project Support Policy

Complimentary Support for Completed Projects: Any tech project Scout & Aerial (or any tech service provided while I was under 5 Star Leverage) has completed for you in the past is eligible for ongoing support. Whether we set up your CRM, configured SmartPlans, imported your contact database, or delivered another service, that project comes with continuous assistance at no additional charge. We want you to get maximum value from the tools and systems we've implemented, and we believe you shouldn’t have to pay again just to use or understand what you’ve already purchased.

What This Support Includes: You can reach out to us anytime with questions, troubleshooting needs, or training requests related to a project we delivered. For example, if months after a CRM setup you need a refresher on using a feature or encounter a glitch, we’ll gladly guide you through it. We’ll clarify how your SmartPlans work, help resolve any issues, and ensure you feel confident using the solutions we provided – all without any extra fees. This ongoing support is our way of standing behind our work and partnering in your success. It doesn’t make sense to put up barriers when we want you to excel, so consider us your on-call tech partner for the services you’ve invested in.

Scope and Limitations: While we are generous with support for completed projects, this policy applies only to the original project’s scope. In other words, we’ll happily explain features, fix problems, or provide coaching for the services we implemented, but new requests or projects outside the initial agreement aren’t covered by this free support. If your needs evolve or you have ideas beyond what was originally delivered, we’ll treat that as a separate project or service with its own scope, timeline, and pricing. This clarity ensures that we can continue to offer high-quality help for your completed projects without confusion.

Professional & Fair: The ongoing support policy reflects our commitment to excellent service after the sale. You get peace of mind knowing that you won’t be nickel-and-dimed for asking follow-up questions or learning to use your system – we’re here to help you succeed long-term. At the same time, we maintain professionalism by setting clear boundaries: support is free for the solutions we’ve provided, whereas brand-new work will be scoped and billed separately. This balance of generosity and transparency is designed to give you the best experience: you’ll always feel supported in using your tech tools, and you’ll always know what to expect if you require additional services beyond the original project.

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