FAQs & Policies

Is this a home inspection?

No. These services consist of marketing media, measurements, Scout Reports, and other observational listing documentation. Scout & Aerial does not test, certify, or warrant building systems or conditions. Deliverables are not a home inspection, appraisal, or land survey. Measurements follow NCREC rules and ANSI Z765 when applicable. Site/land figures and boundary illustrations are approximate, provided for marketing and informational purposes only, and are not intended for permitting, engineering, appraisal, or survey use. Clients and agents remain responsible for independent verification. No legal or tax advice is provided.

These services are intended to support marketing and disclosure efforts and do not replace licensed inspectors, surveyors, appraisers, attorneys, tax professionals, or other qualified professionals.

Is Jonathan a Real Estate Agent?

Yes.

Jonathan Montrose is a licensed North Carolina Real Estate Broker (Lic. #341811) and is not affiliated with any brokerage firm through Scout & Aerial. Scout & Aerial is not a brokerage, and no brokerage services are offered through this website.

Is this a survey or map with accuracy claims?

No. Scout & Aerial does not establish boundaries or provide survey-grade mapping. Property line overlays, orthographic maps, panoramics, and similar visuals are approximate and provided solely for marketing and informational use.

Turnaround time?

Typical turnaround for standard deliverables is 24–72 hours, subject to scope, weather, airspace restrictions, records retrieval, and scheduling volume.

Payment & Terms?

Listing / Field Services:
No deposit is required unless the travel fee shown on the estimate is $50 or greater or unless otherwise agreed in writing. If a deposit is required, that deposit constitutes the travel fee due at booking and is credited toward the final invoice; it is not an additional charge. Standard travel and lockbox/sign travel are addressed below.

Tech Services:
Tech services include a complimentary consult call before paid work begins. Paid tech work starts at $200 for 90 minutes; additional time is billed at $150/hour. Travel, if applicable, is billed under the standard travel policy.

Late Fees & Payment Policy
Invoices are issued on Net 10 terms (payment due ten (10) calendar days after the invoice date), unless otherwise agreed in writing. A $25 administrative late fee may be assessed on day eleven (11) for any unpaid balance. Beginning day thirty-one (31), a finance charge of 0.67% per month (8% APR equivalent) may be applied to past-due balances, as permitted by North Carolina law or the maximum rate permitted by law, whichever is less. Returned payments, including NSF items or failed ACH transfers, may incur a $35 processing fee per item.

Scout & Aerial reserves the right to suspend services and withhold deliverables on past-due accounts. If collection efforts become necessary, the client is responsible for allowable collection costs and attorney’s fees to the extent permitted by North Carolina law.

Does Jonathan still help with Tech Consulting?

Yes. Tech work starts at $200 for 90 minutes, plus $150/hour for additional time, plus travel if applicable. A complimentary consult call is included before paid work begins.

Available tech services may include contact import/export, CRM setup, SmartPlans, drip campaigns, system optimization, troubleshooting, and training. General “admin for hire” work or ongoing contact-database maintenance is not included unless separately scoped and billed.

See Pricing & Services for additional details, and see the support policy below for follow-up support expectations.

Travel Policy

Scout & Aerial is based in Whitsett, NC 27377. Standard travel is calculated from one-way distance from Whitsett. Up to 60 one-way miles is included at no charge. Beyond 60 one-way miles, travel is billed at $0.70 per mile, rounded down to the nearest whole dollar, with no fee charged under $5.

If the travel fee shown on the estimate is $50 or greater, that travel fee is due at booking as the deposit and is credited toward the final invoice.

Lockbox & Sign pickup/install is priced separately at a $50 minimum, then $0.70/mi one way from Whitsett when mileage pricing exceeds the minimum, including the entered stops in the route.

Refund & Quality Policy

Work is observational documentation provided for marketing and disclosure support. It is not an inspection, appraisal, or survey. If Scout & Aerial materially mis-measures or makes a material error, we will re-measure, re-shoot, or revise promptly. If the issue cannot be reasonably cured, we may issue a partial or full refund of the affected line items.

Refunds:

Your deposit is fully refundable if you cancel or reschedule with at least 24 hours’ notice before the scheduled arrival window and Scout & Aerial has not begun work or travel, less any non-refundable third-party costs already incurred.

For jobs in which the deposit is the full travel fee, if you cancel or reschedule with less than 24 hours’ notice, your deposit will be refunded less the miles actually driven round trip.

Scout & Aerial will not charge more in late-cancellation fees and mileage than the amount of your deposit, and does not issue a separate invoice solely for cancellation fees.

Non-refundable once incurred: Rush fees after scheduling, third-party costs (for example permits, records, or rush documents), travel already completed, and non-returnable processor fees.

You may reschedule once at no charge with more than 24 hours’ notice; the deposit will transfer to the new date. For reschedules with less than 24 hours’ notice, the late-cancellation terms above apply.

At Scout & Aerial’s discretion, any remaining portion of the deposit after fees may be applied as a credit toward a new appointment scheduled within 30 days.

Weather & airspace:

Scout & Aerial does not fly when doing so would be unsafe or unauthorized. Aerial portions may be rescheduled at no cost, or separated from ground work as needed.

License & refunds:

Upon full payment, you receive a limited license to use deliverables for the subject property as permitted by our Terms. If a refund is issued, the license for the refunded item is revoked; use must cease and refunded files must be removed. Continued use after a refund may be treated as acceptance of the applicable full published rate for that work.

Licensing/Use: Media may be used to market the subject property while listed; reuse outside that scope requires prior permission.

Scout & Aerial Tech Support Policy

Reasonable Follow-Up Support: Reasonable follow-up questions, clarifications, and light troubleshooting related to a completed tech project may be provided at no additional charge, at Scout & Aerial’s discretion, when the request remains within the original delivered scope.

What This Typically Includes: Clarifying how a delivered setup works, helping locate a configured feature, answering a follow-up question regarding a SmartPlan or CRM workflow previously built, or light troubleshooting directly tied to the original project.

What It Does Not Include: New projects, new build-outs, recurring administrative work, contact-database maintenance, drip/campaign management, major revisions, migrations, or work outside the original project scope. Such requests are treated as separate billable services at current rates.

Scope Boundary: Follow-up support is intended to help clients use previously delivered work. It does not create an ongoing managed-services relationship unless separately agreed in writing.

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