FAQs & Policies
Is this a home inspection?
No. These are “Discovery Services.” Observational listing documentation; we don’t test or certify systems. Not a home inspection or land survey. Land measurements are approximate; clients/agents should verify. No legal or tax advice provided; I am not an attorney and may not give legal advice.
The intent of Discovery Services is to give a listing agent documented material facts—things they should know or reasonably should have known.
Is Jonathan a Real Estate Agent?
Yes.
I am a licensed North Carolina Real Estate Broker (Lic. #341811), not affiliated with any firm. Scout & Aerial is not a brokerage; no brokerage services are offered.
Is this a survey or map with accuracy claims?
No. We don’t establish boundaries or provide survey-grade mapping. Any boundary illustrations are approximate and for marketing/informational use only.
Turnaround time?
Typical 24–72 hours.
Payment & Terms?
Listing Services:
50% at order / 50% on delivery; travel billed at current IRS-style rate; not contingent on closing. Services will not be rendered until the initial 50% invoice has been paid. Remaining balance is due upon delivery of final assets.
Tech Services:
$50 deposit after an initial consult, Remainder due upon activation or completion of services.
Late Fees & Payment Policy:
Payment is due upon delivery unless otherwise agreed (Net 10). A $25 administrative late fee is assessed on Day 11 for unpaid balances. Beginning Day 31, a finance charge accrues on past-due balances at 0.67% per month (8% APR) or the maximum allowed by law, whichever is less. Returned payments (NSF/ACH) incur a $35 processing fee per item (G.S. 25-3-506). Scout & Aerial may suspend services and withhold deliverables on past-due accounts. If collection is necessary, client is responsible for allowable collection costs and attorney’s fees as permitted by North Carolina law, including G.S. 6-21.2 or G.S. 6-21.6 where applicable. Post-judgment interest accrues at the contract rate or the legal rate (G.S. 24-5).
Does Jonathan still help with Tech Consulting?
Yes — case by case $200 minimum, $150/hr. + Travel Fee.
$50 deposit due after initial consult (See Payments & Terms for details)
I do not maintain contact databases, nor am I an “Admin for Hire.”
I will import/export contacts, optimize settings, setup drip campaigns, and provide training/support among many other services.
See pricing sheet for details, and the below policy for Ongoing Tech Support
Travel Policy
Travel fee: Base is Whitsett, NC 27377. First 20 round-trip miles are free; additional miles billed at $0.70/mi (round trip) using Google Maps distance. Travel is separate and does not count toward the $200 minimum.
Refund & Quality Policy
Work is observational documentation for marketing (not an inspection, appraisal, or survey). If we materially mis-measure or make an error, we’ll re-measure/re-shoot/revise promptly. If we cannot cure within a reasonable time, we may issue a partial or full refund of the affected line items.
Non-refundable once incurred: Rush fees after scheduling, third-party costs (permits/records), travel already completed, and processor fees that are non-returnable.
License & refunds: Upon full payment you get a limited license to use deliverables for marketing the specific property. If a refund is issued, the license for that item is revoked; you must cease use and remove files. Continued use after a refund constitutes acceptance of our full published rate for that work and may be invoiced accordingly. We can re-license on request.
Cancellation & Reschedule Policy
>48h: No fee; refund of booking payment less any non-refundable third-party costs.
24–48h: Booking converts to full credit usable within 60 days; third-party costs still apply.
<24h / no-show / access denied / site not ready: Up to 100% of the $200 minimum plus any travel fee already incurred may be charged.
Weather & airspace: We don’t fly when unsafe/unauthorized; aerial portions will be rescheduled at no cost, or split from ground work.
Travel already made: If late cancellation occurs after travel, the travel fee remains due.
Scout & Aerial Ongoing Tech Project Support Policy
Complimentary Support for Completed Projects: Any tech project Scout & Aerial has completed for you in the past is eligible for ongoing support. Whether we set up your CRM, configured SmartPlans, imported your contact database, or delivered another service, that project comes with continuous assistance at no additional charge. We want you to get maximum value from the tools and systems we've implemented, and we believe you shouldn’t have to pay again just to use or understand what you’ve already purchased.What This Support Includes: You can reach out to us anytime with questions, troubleshooting needs, or training requests related to a project we delivered. For example, if months after a CRM setup you need a refresher on using a feature or encounter a glitch, we’ll gladly guide you through it. We’ll clarify how your SmartPlans work, help resolve any issues, and ensure you feel confident using the solutions we provided – all without any extra fees. This ongoing support is our way of standing behind our work and partnering in your success. It doesn’t make sense to put up barriers when we want you to excel, so consider us your on-call tech partner for the services you’ve invested in.
Scope and Limitations: While we are generous with support for completed projects, this policy applies only to the original project’s scope. In other words, we’ll happily explain features, fix problems, or provide coaching for the services we implemented, but new requests or projects outside the initial agreement aren’t covered by this free support. If your needs evolve or you have ideas beyond what was originally delivered, we’ll treat that as a separate project or service with its own scope, timeline, and pricing. This clarity ensures that we can continue to offer high-quality help for your completed projects without confusion.
Professional & Fair: The ongoing support policy reflects our commitment to excellent service after the sale. You get peace of mind knowing that you won’t be nickel-and-dimed for asking follow-up questions or learning to use your system – we’re here to help you succeed long-term. At the same time, we maintain professionalism by setting clear boundaries: support is free for the solutions we’ve provided, whereas brand-new work will be scoped and billed separately. This balance of generosity and transparency is designed to give you the best experience: you’ll always feel supported in using your tech tools, and you’ll always know what to expect if you require additional services beyond the original project.