Scout & Aerial, L.L.C. (“Scout & Aerial,” “we,” “us”) provides media, measurement, property-documentation, utility-summary, limited lockbox/sign coordination, limited labor services, and tech services across the NC Triad.
1) What we do
Scout & Aerial provides marketing media, measurements, Scout Reports, utility-availability summaries, and related listing/property documentation. Deliverables are not a home inspection, appraisal, land survey, engineering report, or legal opinion.
2) Booking, deposits, and cancellations
No deposit is required unless the travel fee shown on the estimate is $50 or greater, or unless otherwise agreed in writing. If required, that deposit constitutes the travel fee due at booking to reserve the appointment and is credited toward the final invoice.
Deposits, scheduling, late-cancellation terms, travel charges, and refund terms are described in our Policies & FAQs and on applicable estimates/invoices.
3) Payment and travel
Unless otherwise agreed in writing, invoices are issued with Net 10 terms (payment due 10 calendar days after the invoice date).
Standard travel: Travel is calculated from one-way distance from Whitsett, NC 27377. Up to 60 one-way miles is included at no charge. Beyond 60 one-way miles, travel is billed at $0.70 per mile, rounded down to the nearest whole dollar, with no charge under $5.
Lockbox & Sign pickup/install: This service is priced separately at a $50 minimum, then $0.70/mi one way from Whitsett when mileage pricing exceeds the minimum, including the entered stops for that service route.
A $25 administrative late fee may be assessed on day 11 for unpaid balances. Beginning day 31, a finance charge of 0.67% per month (8% APR equivalent) may be applied to past-due balances, as permitted by North Carolina law. Returned payments (NSF/ACH) may incur a $35 processing fee per item. ACH is preferred; card payments may incur processor-imposed fees. We may suspend services and withhold deliverables on past-due accounts and may seek allowable collection costs and attorney’s fees as permitted by law.
4) Site readiness and safety
You are responsible for ensuring lawful access, safe conditions, and that the site is ready for the agreed services. No-show, after-departure cancellation, or site-not-ready situations may result in fees as described above. Scout & Aerial may postpone, reschedule, or modify services for weather, unsafe conditions, legal compliance, or airspace restrictions, including FAA Part 107 requirements.
5) License to use media and reports
Upon full payment, Scout & Aerial grants the hiring party a non-exclusive, limited license to use delivered media and reports to market or otherwise support the subject property or assignment for its intended purpose. Reuse outside that scope requires prior written permission. Scout & Aerial retains copyright unless otherwise agreed in writing.
6) Measurements, reports, and client responsibility
Measurements follow NCREC rules and ANSI Z765 when applicable. Site/land figures, boundary illustrations, utility summaries, Scout Reports, and other documentation are professional tools intended to assist with marketing and disclosure support; they are not guarantees and are not for permitting, engineering, appraisal, or survey use.
All measurements, floor plans, media, and reports provided by Scout & Aerial must be reviewed for accuracy and suitability before they are used in MLS entries, marketing, disclosures, contracts, due diligence decisions, or client communications. Utility availability, provider serviceability, fees, schedules, and account eligibility must be verified directly with the relevant provider or jurisdiction before reliance.
- As the hiring party, agent, or broker, you remain responsible for:
- Compliance with NCREC rules, MLS guidelines, local requirements, and brokerage policies
- How information from our deliverables is interpreted, edited, or published
- Any representations made to buyers, sellers, landlords, tenants, or third parties
- Obtaining any required permissions to access property, fly, photograph, install/remove lockboxes or signs, or perform related services
7) Tech services and labor services
Tech services include a complimentary consult call before paid work begins. Paid tech work starts at 90 minutes for the base fee shown on the booking page, with additional time billed at the then-current hourly rate shown there. Labor services are offered for smaller-scope work on a case-by-case basis and may be declined if Scout & Aerial determines that a more appropriate service provider should be engaged. Larger, recurring, or out-of-scope requests may require a separate agreement.
8) Changes, reshoots, and additional services
Changes outside the original scope, return trips, additional stops, client-requested reshoots, added research, added documentation, or other scope changes may be billed at standard rates plus applicable travel.
9) Disclaimers
Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.
10) Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid for the specific job giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.
11) Indemnity
You agree to indemnify and hold Scout & Aerial harmless from claims arising out of misuse of deliverables, failure to obtain required permissions, publication of inaccurate or unverified information, or violation of applicable law.
12) Governing law
These Terms are governed by the laws of the State of North Carolina. Venue is proper in state or federal courts located in North Carolina.
13) Changes to these Terms
Scout & Aerial may update these Terms by posting a revised version at this URL with a new effective date. Material changes will be noted on the page.
14) Contact
Email: jonathan@ScoutAndAerial.com • Phone: (336) 446-9269
Address: Whitsett, NC 27377